Returns and guarantees

At Minki Beauty S.L., our goal is to provide you with an exceptional shopping experience with our korean skincare products. Although issues with our products are rare, we want to ensure you are completely satisfied with your purchase. Below, we outline our returns policy.

Right of withdrawal

In accordance with current legislation, you have the right to withdraw from the contract within 14 calendar days without providing any reason. This period starts from the day you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract via an unequivocal statement, which you can send by email to info@minkibeauty.com. You may use the withdrawal form available on our website, although it is not mandatory.

Return conditions

For a return to be accepted, the following conditions must be met:

Product condition: The product must be in perfect condition, unused, and in its original packaging. Returns of cosmetic products that have been opened or used will not be accepted for hygiene and health reasons.

Documentation: Include a copy of the receipt or invoice.

Promotional gifts: If any promotional gift was received with the purchase, this item must also be returned.

Proper packaging: The product must be returned securely to prevent damage during transport.

Defective or incorrect products

If you receive a defective or incorrect product, Minki Beauty S.L. will cover all shipping costs for its return. It is essential that you notify us within 48 hours of receiving the order, attaching photographs showing the defect or error. In such cases, we will provide an appropriate solution, which may include repair, replacement, price reduction, or refund, as applicable.

Return procedure

Contact: Email info@minkibeauty.com with your return request, including the order number and reason for return.

Instructions: We will provide you with the necessary instructions for returning the product.

Product shipment: Once authorized, send the product to the address we provide. We recommend using a courier service that offers package tracking.

Refund or solution: After receiving and verifying the condition of the product, we will provide an appropriate solution: repair, replacement, price reduction, or refund, as applicable. Refunds will be issued using the same payment method used for the original purchase within 14 calendar days from receipt of the returned product.

Cancellations

If you wish to cancel your order, you may do so before the product has been shipped. To cancel an order, please contact our customer service as soon as possible. If the order has already been shipped, you must wait to receive it and then proceed with a return according to the terms described above.

Return costs

Withdrawal returns: The customer is responsible for the return shipping costs, except in the case of defective or incorrect products.

Defective or incorrect product returns: Minki Beauty S.L. will cover all shipping costs.

Exceptions to the right of withdrawal

According to current regulations, the right of withdrawal does not apply to contracts concerning:

Sealed products that are not suitable for return for health or hygiene reasons and have been unsealed after delivery.

Goods that may deteriorate or expire quickly.

Issue resolution

If you encounter any issues with your order, please contact our customer service at info@minkibeauty.com. We are committed to resolving any problems quickly and satisfactorily.