Each item has been carefully selected to ensure authenticity and quality
- 24 Hours
Each item has been carefully selected to ensure authenticity and quality
En Minki Beauty S.L, we are proud to offer you a smooth and efficient shopping experience so you can enjoy our Korean skincare products from the comfort of your home, which is why Minki Beauty S.L. covers shipping costs for orders over €65 in the Peninsula, €75 in the Balearic Islands, Ceuta, Melilla and Portugal, and €85 in the Canary Islands. Orders will be delivered within 24 to 72 business hours once dispatched from our warehouse.
Shipping costs are calculated automatically in your shopping cart. For shipments to the islands, delivery times usually range between 2 and 4 days, although in some cases they may extend up to 6 to 8 days.
Your Minki Beauty S.L. orders in the Peninsula, Balearic Islands, Canary Islands, Ceuta, Melilla, and Portugal will be delivered via CORREOS to ensure that your orders arrive safely and on time. CORREOS is a leading logistics company, known for its reliability and efficiency in delivery service.
Once your order has been dispatched from our facilities, you will receive a notification email. This email will include a link and a tracking number provided by CORREOS, our shipping partner in Spain. You can track your order via the link or from your customer account on our website.
Your purchase will be delivered to the address provided at the time of ordering. During delivery, you or the person receiving the package must sign a delivery note provided by the CORREOS courier. If you notice any incident or damage to the package, it is crucial that you indicate it on the delivery note.
For the purposes of these conditions, “delivery” is considered to have occurred when you or a third party authorized by you takes physical possession of the products, which will be confirmed by the signature on the delivery note provided by CORREOS. Alternatively, you may choose to pick up your order at a CORREOS office if you prefer.
If you are not at home at the time of delivery, the CORREOS courier will leave a delivery notice at your address. It is important that you are available to facilitate the delivery, as the courier may need access to the building or residential area.
If delivery cannot be completed on the first attempt, your order will be taken to a nearby CORREOS office, where you can collect it at your convenience. You will be notified of the exact office location and will have up to 10 days to collect your package. If the order is not collected within this period, it will be returned to our facilities. In this case, you must pay the additional shipping costs for us to resend your order.
Peninsular shipments (Spain and Portugal):
Delivery time: Once the order is prepared in our warehouse, delivery is carried out within 24 to 72 hours (business days).
Preparation time: Usually, the order is prepared in 1 business day. During periods of high demand, this period may extend up to 3 business days.
Weekends: Transport companies do not make pickups or deliveries during weekends.
Balearic Islands, Canary Islands, Ceuta, Melilla, and Portugal:
Delivery time: Delivery is carried out within 48 to 72 business hours. For shipments to the islands, delivery times usually vary between 3 and 5 days, and may extend up to 6 to 8 days in some cases.
Unforeseen circumstances: Delivery times may be affected by unforeseen circumstances or force majeure (strikes, weather conditions, transport issues, etc.), which may cause delays beyond the control of Minki Beauty S.L. This includes periods of high demand such as promotions, sales, Black Friday and Christmas, where orders will be processed as quickly as possible, respecting the order in which they were received.
Public holidays: Public holidays in the Community of Madrid are considered non-business days for our company, as our logistics are centralized in this region.
If your order is delayed for any of these reasons, we commit to keeping you informed at all times. We will send you regular updates on your order status and do everything possible to speed up delivery.
If your order is delayed, please contact our customer service at info@minkibeauty.com. We are here to help you and resolve any issues quickly and efficiently.
If the package arrives damaged, opened, or showing signs of tampering, it should not be accepted, and you must ask the courier to clearly indicate on the delivery note the reason for rejecting the delivery. Additionally, a photo should be taken; this will make our claim with the shipping company much faster and more effective. Please contact our customer service within 2 days of receiving the order.
If you accept the package despite it being in poor condition, Minki Beauty S.L. is not responsible for any claims with the shipping company. The customer will assume responsibility for handling any necessary procedures with the courier.
We recommend taking a photo of the package at the time of collection, preferably in the courier’s hands, to prove it has not been tampered with afterwards. We also recommend asking the courier to clearly note on the delivery note that the package was damaged.
Once your order has been processed and shipped, you will receive a purchase confirmation email. This email will include a unique tracking number that you can use to track your order in real time.
Confirmation email: Receive the tracking number in the shipping confirmation email.
Visit tracking page: Access the tracking page provided in the email or on our website.
Enter tracking number: Enter the tracking number in the appropriate field to get updated information on your shipment status.
We will keep you informed with regular updates on the status of your order, from the moment it leaves our warehouse until it arrives at your door.
If you have any questions or concerns about tracking your order, do not hesitate to contact us at info@minkibeauty.com . Our customer service team will be happy to help and provide you with the information you need.
If your order has not arrived within the estimated time, please contact our customer service. Provide your order number and any relevant information. We will investigate with the shipping company.
El servicio de rutina personalizada gratuita descansa hasta el 30 de julio. A partir de esa fecha volvemos a prepararte tu rutina hecha a mano, con el cuidado de siempre.
Mientras tanto, puedes seguir explorando nuestras marcas coreanas. ¡Gracias por tu paciencia! 💛